Sylhaven Privacy Policy

Account and Profile Data:

When you register for a Sylhaven account, we collect information such as your name, email address, phone number, mailing address, and account login credentials. If you create a Host profile, we may also collect business or entity name (if applicable), a profile picture, and a description of your property or services.

Identity Verification Data:

For trust and safety, we might ask for additional verification information such as your date of birth, a government-issued identification document number (e.g., driver's license or passport) or a scan of such ID, and, where allowed by law, limited background check information (such as a copy of a business license or proof of insurance for Hosts).

Booking and Transaction Data:

When you make or accept a booking, we collect details related to the reservation. This includes the listing details, dates and duration of the booking, and any special requests or preferences you share. We also collect payment-related information when processing bookings.

Payment Information:

Sylhaven uses Stripe to process payments. When you enter payment details (such as a credit card number or bank account for payouts), that information is transmitted directly to Stripe. Sylhaven itself does not store your full credit card number. We may store a payment token or a portion of the card details (e.g., the last 4 digits, card type, expiration) for reference. All payment transactions are encrypted and handled securely by third-party processors.

Communications:

If you communicate with Sylhaven (for example, contacting customer support or sending us email feedback), we will collect the content of those communications and any information you choose to provide. Similarly, communications you have through the Platform's messaging system with other users (Hosts or Guests) are collected and stored by us.

Other Information You Choose to Provide:

You may provide information when you fill in forms or surveys on our site, respond to promotions, or participate in community forums or discussions. Any information you submit in such voluntary interactions will be collected.

Device and Usage Data:

We collect information about how you access our Services, including details about your device (such as device type, operating system, browser type, IP address, and device identifiers). We log usage statistics such as the pages or screens you view, the dates/times of access, referral URLs, and your interactions with the Platform.

Location Information:

We may derive an approximate location for you from your IP address. This helps in showing relevant listings. If you use a mobile app or mobile web and grant permission, we might collect more precise geolocation data from your device to allow location-based searches or features.

Cookies and Tracking Technologies:

Sylhaven uses cookies, web beacons, and similar technologies to collect data about user activities. We use essential cookies (necessary for site functionality), analytical cookies (to understand how users navigate our site), functional cookies (to remember your preferences), and advertising cookies for retargeting purposes.

Analytics Data:

We may use in-house logging and third-party analytics services (like Google Analytics) to collect information on site performance and user behavior. These services might use cookies and device IDs to generate aggregated data about usage patterns.

Third-Party Authentication:

If you choose to register or log in via a third-party account (for example, "Sign in with Google"), we receive your name and email (and possibly profile photo) from that third party as needed to create your Sylhaven account.

Background Checks & Safety:

For Hosts, with your consent or as permitted by law, we might receive background check reports or verification information from third-party services to increase trust and safety on the Platform.

Payment Processing Partners:

We receive limited information from Stripe related to your transactions – e.g., a confirmation that payment was made, last four digits of the card used, and any updates on payout status.

Provide and Maintain Services:

We use your information to operate Sylhaven and provide you with the services you request. This includes using personal details to create your account, display your profile or listings, process bookings and payments, and facilitate communication between Guests and Hosts.

Payment Processing:

We use payment and transaction information to take payments from Guests and pay out Hosts. This may involve using your data to calculate applicable fees, taxes, and to send billing receipts or payout remittances.

Communication:

We use contact information to send you service-related communications. These include booking confirmations, reminders, updates on your reservations or listings, and support responses. We may also send you administrative messages such as changes to our terms or policies, security alerts, or tips on using the platform.

Improve and Personalize Services:

We analyze how users interact with our Platform to improve the user experience and develop new features. We may also use data to personalize content shown to you – such as recommending listings similar to ones you viewed before.

Safety and Trust:

User information is used to keep our community safe and secure. This includes verification, fraud prevention, enforcing policies, and facilitating the resolution of any claims between Host and Guest.

Legal Compliance:

We use and disclose personal information as required by applicable laws and regulations. This includes retaining transaction records for accounting and tax purposes, complying with lawful requests by governmental authorities, and using data to exercise or defend legal claims.

Between Users (Host ↔ Guest):

When a booking is made, certain information must be exchanged between the Guest and Host to facilitate the experience. Once a reservation is confirmed, both parties receive necessary contact information and booking details for coordination.

Public Profiles and Listings:

Some information is public or semi-public on the Platform. Host listings are visible to anyone who visits our site, including property descriptions, photos, general area, Host first name, and reviews.

Service Providers:

We employ third-party companies to help us operate Sylhaven, including payment processors (Stripe), cloud storage providers, email/SMS providers, analytics tools, background check services, and customer support platforms. We only share the information necessary for them to perform their services.

Business Transfers:

If Sylhaven is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, in compliance with applicable data protection laws.

Legal and Compliance:

We may disclose your information to comply with legal obligations, respond to valid legal process, protect rights and safety, detect fraud, or as evidence in litigation.

With Your Consent:

In situations where you explicitly consent to or request sharing of your information, we will share it accordingly.

Access and Correction:

You have the right to access the personal information we hold about you and to request correction of any inaccuracies. Most of your basic account information can be reviewed and updated by logging into your Sylhaven account.

Data Portability:

In certain jurisdictions, you may have the right to request a digital copy of information you have provided to us in a structured, commonly used, and machine-readable format.

Deletion of Data:

You have the right to request deletion of your personal information. If you wish to delete your Sylhaven account entirely, you can do so through the account settings or by contacting us. Note that we may retain certain data for legitimate purposes as required by law.

Withdrawal of Consent:

In cases where we process your information based on consent, you have the right to withdraw that consent at any time. You can unsubscribe from marketing emails or adjust notification settings as needed.

California Privacy Rights (CCPA/CPRA):

If you are a California resident, you have specific privacy rights including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to opt-out of sale/sharing (if applicable).

Canadian Privacy Rights (PIPEDA):

If you are in Canada, PIPEDA provides you with the right to access personal information we hold about you and to challenge its accuracy and completeness. You also have the right to make inquiries or complaints about our personal data practices.