Guest Resources

Everything you need to know to make the most of your Sylhaven experience. Whether you're booking a sauna, art studio, workshop, pool, or any unique haven, these resources will help you.

Getting Started

How to Book

Step-by-step guide to finding and booking the perfect haven for your needs.

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What to Expect

Learn what to expect during your visit, from check-in to check-out.

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Haven Types Guide

Discover different types of havens and find the perfect space for your needs.

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Safety Guidelines

Important safety information for different types of havens.

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Dispute Resolution

Guest Dispute Resolution Guide

Learn how to request a refund if something goes wrong, understand your rights, and navigate the dispute process. Includes timelines, best practices, and what to expect.

Read Full Guide →

Booking & Payment

Understanding Pricing

• Base rate set by the host (hourly, nightly, or daily)
• 15.5% service fee (added at checkout, paid by guests)
• Cleaning fees or setup fees (if applicable)
• Add-on amenities (optional extras)
• Taxes (calculated based on your location)

Cancellation Policy

• Free cancellation up to 48 hours before check-in
• 50% refund for cancellations within 24-48 hours
• No refund for cancellations within 24 hours
• Full refund if the host cancels your booking
• See individual listings for specific host policies

Guest Conduct

Being a Great Guest

• Treat the space with respect and care
• Follow the host's house rules and guidelines
• Communicate promptly with your host
• Arrive and depart at scheduled times
• Clean up after yourself
• Report any issues or damages immediately
• Be mindful of neighbors and noise levels
• Leave an honest review after your visit

Trust & Safety

Verified Listings

All havens are verified by Sylhaven to ensure they meet our quality and safety standards.

• Photo verification
• Safety equipment checks
• Host identity verification
• Regular compliance reviews

Guest Protection

We've got you covered with comprehensive protection and support.

• Secure payment processing
• Refund protection
• 24/7 customer support
• Dispute resolution system

Support & Help

Need Assistance?

Our support team is available 24/7 to help with any questions or concerns.

Email: support@sylhaven.com

Phone: 1-800-SYLHAVEN

Chat: Available in-app

Quick Links

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